Include copies (not originals) of your tickets and any receipts.Ĭheck how to write a good claim on the Civil Aviation Authority’s website. ![]() Write your claim – say what went wrong and what you want the airline to give you. Be ready to give all your flight details and booking reference numbers. The airline’s customer services department will usually help. Claim from the airlineĬontact the airline – this needs to be the airline operating the flight, even if you booked it through another airline. You might be able to claim from your travel insurance – check if your insurance policy covers cancellations. ![]() You can claim from the airline to get compensation. If your flight was cancelled less than 7 days before departure:ĭeparture - up to 2 hours earlier than booked flightĪrrival - up to 2 hours later than booked flightĭeparture - from 2+ hours earlier than booked flightĪrrival - 2+ hours later than booked flightĪrrival - 4+ hours later than booked flightĪrrival - up to 3 hours later than booked flightĪrrival - 3 to 4 hours later than booked flightĪrrival - up to 4 hours later than booked flight
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